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Delivering Quality Service : Balancing Customer Perceptions and Expectations

Delivering Quality Service : Balancing Customer Perceptions and Expectations

Delivering Quality Service : Balancing Customer Perceptions and Expectations
Stock Photo: Cover May Be Different

Delivering Quality Service : Balancing Customer Perceptions and Expectations

by Zeithaml, Valarie A

  • Used
  • Hardcover
Condition
Fine ( AS NEW)/FINE (AS NEW)
ISBN 10
0029357012
ISBN 13
9780029357019
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Peter Tavy, United Kingdom
Item Price
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About This Item

New York: The Free Press, 1990. This book is part of a large purchase from a Public Sector Library and except where mentioned are for the most part LIKE NEW! MOSTLY the ONLY flaws are the blacked out (they insisted) Library stamps which show many of them to be UNUSED! FEEL FREE TO E-MAIL FOR PHOTOGRAPHS AND FURTHER DETAILS. FROM A DEALER WHO TELLS YOU WHO THEY ARE AND WHAT THEIR TELEPHONE AND ADDRESS CONTACT DETAILS ARE!. EX PUBLIC SECTOR LIBRARY BLACKED OUT STAMPS.. BLACK Cloth. Fine ( AS NEW)/FINE (AS NEW). Illus. by Graphs. 8vo - over 7¾" - 9¾". HARDBACK.

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Details

Bookseller
Bookfarm GB (GB)
Bookseller's Inventory #
33333334764
Title
Delivering Quality Service : Balancing Customer Perceptions and Expectations
Author
Zeithaml, Valarie A
Illustrator
Graphs
Format/Binding
Hardcover
Book Condition
New
Jacket Condition
FINE (AS NEW)
ISBN 10
0029357012
ISBN 13
9780029357019
Publisher
The Free Press
Place of Publication
New York
Date Published
1990
Keywords
CUSTOMER SERVICES

Terms of Sale

Bookfarm

Returns accepted within 30 days if book fails to meet description.

About the Seller

Bookfarm

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2004
Peter Tavy

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Glossary

Some terminology that may be used in this description includes:

Fine
A book in fine condition exhibits no flaws. A fine condition book closely approaches As New condition, but may lack the...
Cloth
"Cloth-bound" generally refers to a hardcover book with cloth covering the outside of the book covers. The cloth is stretched...

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