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Working Knowledge: How Organizations Manage What They Know
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Working Knowledge: How Organizations Manage What They Know Paperback - 2000

by Thomas H. Davenport; Laurence Prusak

Experienced consultants with a track record of success examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value.


First line

KNOWLEDGE is neither data nor information, though it is related to both, and the differences between these terms are often a matter of degree.

Details

  • Title Working Knowledge: How Organizations Manage What They Know
  • Author Thomas H. Davenport; Laurence Prusak
  • Binding Paperback
  • Edition 2nd
  • Pages 224
  • Volumes 1
  • Language ENG
  • Publisher Harvard Business Review Press, Boston
  • Date May 2000
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index
  • ISBN 9781578513017 / 1578513014
  • Weight 0.61 lbs (0.28 kg)
  • Dimensions 9.11 x 6.2 x 0.62 in (23.14 x 15.75 x 1.57 cm)
  • Library of Congress subjects Knowledge management, Organizational learning
  • Library of Congress Catalog Number 97-10781
  • Dewey Decimal Code 658.403

About the author

Thomas H. Davenport is the President's Distinguished Chair at Babson College and a research fellow at the MIT Center for Digital Business. He is the author of the worldwide bestseller, Process Innovation (HBS Press, 1993) and Mission Critical (HBS Press, 2000). Laurence Prusak is a managing principal of the IBM Consulting Group in Boston and the worldwide competency leader in knowledge management for IBM. He formerly was a researcher/consultant at Ernst & Young and Mercer Management Consulting.

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