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Lean Six SIGMA Service Excellence: A Guide to Green Belt Certification and
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Lean Six SIGMA Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement Hardcover - 2008

by Gerald Taylor

Written for the average business professional, this book is an inexpensive path to greenbelt certification and a user-friendly guide to successfully implementing Lean Six SIGMA practices in nonmanufacturing organizations.


From the publisher

Includes bibliographical references and index.

Details

  • Title Lean Six SIGMA Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement
  • Author Gerald Taylor
  • Binding Hardcover
  • Edition International Ed
  • Pages 312
  • Volumes 1
  • Language ENG
  • Publisher J. Ross Publishing
  • Date 2008-10
  • Illustrated Yes
  • Features Bibliography, Glossary, Illustrated, Index, Table of Contents
  • ISBN 9781604270068 / 1604270063
  • Weight 1.15 lbs (0.52 kg)
  • Dimensions 9 x 6.2 x 0.9 in (22.86 x 15.75 x 2.29 cm)
  • Library of Congress subjects Six sigma (Quality control standard), Production management
  • Library of Congress Catalog Number 2008030940
  • Dewey Decimal Code 658.401

Media reviews

Citations

  • Reference and Research Bk News, 02/01/2009, Page 125

About the author

Gerald Taylor is Founder and President of The Performance Management Group LLC, a firm that specializes in performance improvement and leadership development. He has over 15 years experience designing and implementing quality and Six Sigma solutions as an internal corporate consultant and as an external engagement manager for service organizations such as Sprint Long Distance, Automatic Data Processing, Logix Communications, Dynegy Global Communications Corporation and Oneok Corporation.

Mr. Taylor and his associates are certified Six Sigma Black Belts who train and certify Six Sigma Black Belt professionals and quality practitioners to serve as technical experts in their working environments. He is also a certified Malcolm Baldrige examiner and two-time quality examiner for the Arizona Governor's Spirit of Excellence in Government Award. He was previously an associate professor of business administration at Western International University and a faculty member for Mesa College. Gerald currently serves as a board member for the Arizona Chapter of the Association for Strategic Planning and he is a published author of various works in the field of Six Sigma, quality improvement and service management. He earned his undergraduate degree in management and his MBA from the WP Carey School of Business at Arizona State University.

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Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement

Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement

by Gerald Taylor

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Hardback. New. Written for the typical business professional, this book effectively translates the concepts of Lean Six Sigma from a manufacturing environment to a service delivery environment. This is a user friendly guide to implementing Lean Six Sigma practices in non-manufacturing organisations. It is also an inexpensive path to Green Belt certification.
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$63.95
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Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement
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Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement

by Taylor, Gerald

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ISBN 10 / ISBN 13
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Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement
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Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement

by Taylor, Gerald M.

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ISBN 10 / ISBN 13
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J Ross Pub, 2008. Hardcover. New. 280 pages. 8.90x6.20x0.90 inches.
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