Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al - 2011-09-07

McGraw Hill. 2. Good. Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported

UsedGood. Cover/Case has some rubbing and edgewear. Access codes, CD's, slipcovers and other accessories may not be included.

UsedAcceptable. Cover/Case has some rubbing and edgewear. Access codes, CD's, slipcovers and other accessories may not be included.

McGraw-Hill Education. Used - Like New. Used book that is in almost brand-new condition.

McGraw-Hill Education. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.

McGraw-Hill Education. Used - Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

McGraw-Hill Education, 2011-09-07. 2. hardcover. Used: Good.

McGraw Hill. Softcover. Brand New. “International Edition” - ISBN number and front cover may be different in rare cases but CONTENTS are same as the US edition. We ship fast via USPS/FedEx/DHL/Aramex Express Services. No shipping to PO BOX, APO, FPO addresses. Kindly provide day time phone number in order to ensure smooth delivery. Printed in black & white in English language. Territorial restrictions may be printed on the book. We may ship from Asian regions for inventory purpose. 100% Customer satisfaction guaranteed!" We use Fast Shipping via DHL/FEDEX/UPS

Paperback. Very Good.

Mcgraw Hill, 2012. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780071775304