The Big Book of Customer Service Training Games Paperback - 1998 - 1st Edition
by Peggy Carlaw; Vasudha K. Deming
First line
Participants work in groups to piece together several definitions of service (provided on pre-cut pages).
From the rear cover
Supervisors and trainers: turn your customer service reps into your company's biggest asset! Because they're out there dealing with the public, frontline workers such as customer service representatives, salespeople, and technicians have the capacity to make a company look very bad...or very good. With the help of this creative collection of training games, you can be sure that your employees can be counted on to give your company a good reputation--employees who...know how to create a rapport with the customer or client; recognize and respond for the needs of every customer; go beyond the expected; bring enthusiasm and a love of what they do to the job. These easy-to-use games take just 15-30 minutes and include reproducible handouts and worksheets. You can use them either to enliven traditional customer service training programs or to add a training component to a regular staff meeting. Customer service training games will help your frontline service workers keep a positive attitude at all times; speak and communicate clearly, both on the telephone and face-to-face; deal with difficult customers, and much more.
Details
- Title The Big Book of Customer Service Training Games
- Author Peggy Carlaw; Vasudha K. Deming
- Binding Paperback
- Edition number 1st
- Edition 1
- Pages 224
- Volumes 1
- Language ENG
- Publisher McGraw-Hill Companies, Blacklick, Ohio, U.S.A.
- Date 1998-09-22
- ISBN 9780070779747 / 0070779740
- Weight 0.88 lbs (0.40 kg)
- Dimensions 9.24 x 7.34 x 0.59 in (23.47 x 18.64 x 1.50 cm)
- Library of Congress subjects Employees - Training of, Customer services - Management
- Library of Congress Catalog Number 98067041
- Dewey Decimal Code 658.3
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