Communicating Effectively Paperback - 2000

First line

You arrive for work bright and early, ready for a productive day.

From the rear cover

Tools and Techniques to Promote Workplace Communication, Boost Productivity, and Increase the Effectiveness of Every Message You Send

Cell phones, e-mail, and pagers have made connecting with others in the workplace easier than ever. But real communication--saying what you mean and using your words to produce results--remains as challenging as ever. Communicating Effectively provides hands-on, no-nonsense techniques and strategies for improving your ability to communicate--and manage conflicts--in today's relentless and demanding business environment.

Look to this easy-to-use book for:
*Proven methods to raise employee morale--and productivity--through everyday conversation and interaction
*Guidelines and ground rules for conducting participative, results-driven meetings and presentations
*The 5 fundamental factors of e-communications--how to use e-mail, voice mail, and others--and which method to use for specific situations

From handling minor disagreements between co-workers to giving crucial make-or-break presentations, managers who gain the most respect and achieve the greatest success are consistently the best, most effective communicators. Learn the workplace-tested tools of communication, some seemingly obvious, others somewhat less apparent, but all crucial for day-to-day success--in Communicating Effectively.

Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

*Clear, concise definitions of important terms and concepts
*Tips and tactics for being smart in your communications as a manager
*How-to hints to make your communications more effective
*Practical advice to minimize the chance of misunderstandings
*Warnings of where communication could backfire in various situations
*Case studies and examples of effective communication in action
*Procedures and techniques for on-the-job communication situations