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Voice of the Customer: Capture and Analysis
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Voice of the Customer: Capture and Analysis Hardcover - 2007 - 1st Edition

by Kai Yang


From the publisher

Includes bibliographical references (p. 399-402) and index

Details

  • Title Voice of the Customer: Capture and Analysis
  • Author Kai Yang
  • Binding Hardcover
  • Edition number 1st
  • Edition 1
  • Pages 416
  • Volumes 1
  • Language ENG
  • Publisher McGraw-Hill Companies
  • Date 2007-11-01
  • Illustrated Yes
  • Features Bibliography, Dust Cover, Illustrated, Index, Price on Product - Canadian, Table of Contents
  • ISBN 9780071465441 / 0071465448
  • Weight 1.61 lbs (0.73 kg)
  • Dimensions 9.28 x 6.32 x 1.1 in (23.57 x 16.05 x 2.79 cm)
  • Library of Congress subjects Six sigma (Quality control standard), Quality control - Statistical methods
  • Library of Congress Catalog Number 2007047794
  • Dewey Decimal Code 658.401

About the author

Kai Yang, Ph.D. has extensive experience in many areas of quality and reliability engineering. He is also an associate professor of industrial and manufacturing engineering at Wayne State University.

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Voice of the Customer: Capture and Analysis

Voice of the Customer: Capture and Analysis

by Yang, Kai

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Voice of the Customer: Capture and Analysis (Six SIGMA Operational Methods)
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Voice of the Customer: Capture and Analysis (Six SIGMA Operational Methods)

by Yang, Kai

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Voice of the Customer: Capture and Analysis (Six SIGMA Operational Methods)
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Voice of the Customer: Capture and Analysis (Six SIGMA Operational Methods)

by Yang, Kai

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Voice of the Customer: Capture and Analysis
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Voice of the Customer: Capture and Analysis

by Kai Yang

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Voice of the Customer: Capture and Analysis
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Voice of the Customer: Capture and Analysis

by Yang, Kai, Dr.

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McGraw-Hill, 2007. Hardcover. New. 1st edition. 416 pages. 9.25x6.50x1.00 inches.
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Voice of the Customer

Voice of the Customer

by Kai Yang

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Hardcover
ISBN 10 / ISBN 13
9780071465441 / 0071465448
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Hardback. New. Demonstrates how Design for Six Sigma's statistical methods can be deployed to identify key customer needs and assess the cost of poor quality, design robust product to meet those needs, optimize product life cycles, and accurately validate their findings.
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