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The Zappos Experience: 5 Principles to Inspire, Engage, and Wow Hardcover - 2011
by Joseph A. Michelli
Given unprecedented access to one of the most successful online retailers in the world, a bestselling author unveils the customer-experience strategies that have made Zappos the model of leadership success.
Details
- Title The Zappos Experience: 5 Principles to Inspire, Engage, and Wow
- Author Joseph A. Michelli
- Binding Hardcover
- Edition INTERNATIONAL ED
- Pages 320
- Volumes 1
- Language ENG
- Publisher McGraw-Hill Companies
- Date 2011-09-29
- Features Bibliography, Dust Cover, Index
- ISBN 9780071749589 / 0071749586
- Weight 1.1 lbs (0.50 kg)
- Dimensions 8.4 x 5.6 x 1.1 in (21.34 x 14.22 x 2.79 cm)
- Library of Congress subjects Retail trade - Management, Electronic commerce - Management
- Library of Congress Catalog Number 2011018031
- Dewey Decimal Code 658.872
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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW (BUSINESS BOOKS)
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The Zappos Experience: 5 Principles to Inspire, Engage, and Wow
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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
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