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Hotel Operations Management Hardcover - 2016
by David Hayes; Jack Ninemeier; Allisha Miller
From the rear cover
Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.
Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel's--and their own--success.Details
- Title Hotel Operations Management
- Author David Hayes; Jack Ninemeier; Allisha Miller
- Binding Hardcover
- Edition [ Edition: third
- Pages 624
- Volumes 1
- Language ENG
- Publisher Pearson
- Date 2016-07
- Features Bibliography, Index
- ISBN 9780134337623 / 013433762X
- Weight 2.6 lbs (1.18 kg)
- Dimensions 10 x 8.1 x 1 in (25.40 x 20.57 x 2.54 cm)
- Library of Congress subjects Hotel management
- Library of Congress Catalog Number 2016007406
- Dewey Decimal Code 647.940
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Intl. Ed.
HOTEL OPERATIONS MANAGEMENT, 3RD EDITION
by DAVID K. HAYES, , JACK D. NINEMEIER
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