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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery Paperback - 2012 - 4th Edition

by Robert Johnston; Graham Clark; Michael Shulver


Details

  • Title Service Operations Management: Improving Service Delivery
  • Author Robert Johnston; Graham Clark; Michael Shulver
  • Binding Paperback
  • Edition number 4th
  • Edition 4
  • Pages 488
  • Volumes 1
  • Language ENG
  • Publisher Pearson
  • Date 2012-10
  • Illustrated Yes
  • ISBN 9780273740483 / 0273740482
  • Weight 1.9 lbs (0.86 kg)
  • Dimensions 10.4 x 7.7 x 0.8 in (26.42 x 19.56 x 2.03 cm)
  • Library of Congress subjects Service industries - Management
  • Library of Congress Catalog Number 2012008747
  • Dewey Decimal Code 658

About the author

Robert Johnston is Professor of Operations Management at Warwick Business School.

Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme.

Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School's BSc in Management.

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Service Operations Management: Improving Service Delivery

Service Operations Management: Improving Service Delivery

by Shulver, Michael

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SERVICE OPERATIONS MANAGEMENT:IMPROVING SERVICE DELIVERY, 4TH ED.

by JOHNSTON

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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery

by Johnston

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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery

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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery

by Johnston, Robert

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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery

by Johnston, Robert

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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery

by Johnston, Robert

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Service Operations Management: Improving Service Delivery (4th Edition

by Robert Johnston

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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery

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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery

by Johnston, Robert

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