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Grand Central Publishing. Very Good. Very Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported
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- Title Service America!
- Author Karl Albrecht; Ron Zemke (With)
- Binding Paperback
- Edition Warner Books ed
- Pages 203
- Volumes 1
- Language ENG
- Publisher Grand Central Publishing, New York, NY, U.S.A.
- Date 1990-06
- ISBN 9780446390927 / 0446390925
- Weight 0.46 lbs (0.21 kg)
- Dimensions 7.97 x 5.36 x 0.63 in (20.24 x 13.61 x 1.60 cm)
- Library of Congress subjects Service industries - United States -, United States - Economic conditions -
- Library of Congress Catalog Number 90011925
- Dewey Decimal Code 658.009
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Service America!: Doing Business in the New Economy
by Albrecht, Karl; Zemke, Ron
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- Used - Very Good
- ISBN 10 / ISBN 13
- 9780446390927 / 0446390925
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Philadelphia, Pennsylvania, United States
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Service America!: Doing Business in the New Economy
by Albrecht, Karl, Zemke, Ron
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- ISBN 10 / ISBN 13
- 9780446390927 / 0446390925
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Frederick, Maryland, United States
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Grand Central Publishing. Used - Good. Good condition. Highlighting inside.
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Service America!
by Albrecht, Karl
- Used
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- Paperback
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- 9780446390927 / 0446390925
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Seattle, Washington, United States
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Grand Central Publishing, 1990. Paperback. Acceptable. Former library book; Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Service America!: Doing Business in the New Economy
by Albrecht, Karl, Zemke, Ron
- Used
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- Used - Good
- ISBN 10 / ISBN 13
- 9780446390927 / 0446390925
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Frederick, Maryland, United States
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$7.86$3.99 shipping to USA
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Grand Central Publishing. Used - Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
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Service America!
by Albrecht, Karl, Zemke, Ron
- Used
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- ISBN 10 / ISBN 13
- 9780446390927 / 0446390925
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Mishawaka, Indiana, United States
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Grand Central Publishing. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Service America!: Doing Business in the New Economy
by Albrecht
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- Used - Good Condition
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- Paperback
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- 9780446390927 / 0446390925
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Burgin, Kentucky, United States
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Warner Books, 1985. Softcover. Good Condition/No Dust Jacket. Book is in used good condition. Covers have moderate wear. Pages are bright and clean as if never used. Binding is tight. 203 pages. Quantity Available: 1. Shipped Weight: Under 1 kilo. ISBN: 0446390925. ISBN/EAN: 9780446390927. Pictures of this item not already displayed here available upon request. Inventory No: 1561017680. . 9780446390927
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Service America!
by Albrecht, Karl; Zemke, Ron
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- Used - Good
- ISBN 10 / ISBN 13
- 9780446390927 / 0446390925
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Ottawa, Ontario, Canada
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Good. Good Ships From Canada Just a few light highlights 203 pages From Publishers Weekly: Predicting a massive employment shift from heavy industry to a service economy, Albrecht and Zemke trace a major business trend toward customer-oriented competition In 1981, they note, SAS, like other airlines, lost money The line's incoming president, Jan Carlson, perceived that all planes fly the same sky and that the only competitive edge lay in customers' recollections of their travel experiences Carlson enforced a program to assure customers of services they expectedon-time performance, courteous treatment, in-flight comfortas a primary management concern Big profits ensued, and "'"service management"'" became a new by-word, in Europe and worldwide The authors view each personnel-customer contact as a "'"moment of truth, "'" a cliche too often repeated as they delineate by anecdote, statistic, service "'"blueprint"'" and case history an increasing acknowledgment of customer satisfaction as a ba
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Service America!: Doing Business in the New Economy
by Albrecht, Karl
- Used
- Good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780446390927 / 0446390925
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Newport Coast, California, United States
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Paperback. Good. Access codes and supplements are not guaranteed with used items.
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Service America!: Doing Business in the New Economy
by Albrecht, Karl; Zemke, Ron
- New
- Paperback
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- New
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780446390927 / 0446390925
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San Diego, California, United States
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$77.82$5.45 shipping to USA
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Grand Central Publishing, 1990-06-01. Paperback. New. New. In shrink wrap. Looks like an interesting title!
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