Performance Dashboards: Measuring, Monitoring, and Managing Your Business Hardcover - 2010 - 2nd Edition

From the jacket flap

Performance dashboards have become the preferred way for busy executives, managers, and staff to monitor key business metrics at a glance and move swiftly through layers of actionable information to get the insight they need to solve problems quickly, efficiently, and effectively.

Written by Wayne Eckerson, a recognized expert and consultant in the field of business intelligence, --Performance Dashboards, Second Edition shows how performance dashboards focus business people on the right things to do and arm them with relevant information to do things right. Eckerson's tips, techniques, and practical insights provide a strategic road map to help organizations turbocharge performance management initiatives with dashboard technology to optimize performance and accelerate results.

Extensively rewritten and modified to reflect changes and advances in the field, the Second Edition now includes:

• All-new case studies that illustrate how to deliver operational, tactical, and strategic performance dashboards
• A chapter on architectural issues and options for creating scalable, high-performance performance dashboards
• Explanation of the MAD framework (monitor, analyze, and drill to detail) for developing performance dashboards and the Double MAD framework (model, analytics, and deliberation) that defines next-generation capabilities
• Expanded section on the best practices for managing performance dashboard projects
• New architectural techniques for integrating performance dashboards and cascading performance metrics across tiers of dashboards
• Detailed characteristics of operational, tactical, and strategic dashboards, including prominent subtypes in each category
• A description of dashboard functionality by type of dashboard, including navigational and analytical techniques to enhance usability and effectiveness
• New guidelines for designing effective dashboard displays, including an overview of visualization techniques and how and when they should be used
• New insights into key performance indicators (KPIs) and performance targets, as well as practical tips for brainstorming, designing, and maintaining dashboard metrics
• In-depth examination of the role of performance dashboards in the BI Maturity Model

Written for IT managers but accessible to business executives, this book will serve as a testimonial to the power of performance dashboards to improve organizational effectiveness as well as a comprehensive source of best practices required to successfully implement dashboards and scorecards. Every executive and manager should have a copy of this bestseller on their bookshelf.