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Paperback. Very Good.
Stock Photo: Cover May Be Different
Service Management: Strategy and Leadership in Service Business Paperback - 2001
by Richard Normann
First line
The trends are suggestive.
From the rear cover
In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations
This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book that is at the same time very holistic and conceptual, and yet both easy to grasp and to translate into practical action. It also evokes an alternative perspective on services, namely that of refocusing attention from the production and the product to the value creation process of customers. With these perspectivess every company todays needs to see itself as a service company. The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation -but above all it emphasizes the special role played by good leadership. In particular, this edition looks at the role of technology in services as well as - more generally -the role of services in society. Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations.Details
- Title Service Management: Strategy and Leadership in Service Business
- Author Richard Normann
- Binding Paperback
- Edition 3rd Edition
- Pages 256
- Volumes 1
- Language ENG
- Publisher Wiley, Chichester, UK
- Date 2001-01-17
- ISBN 9780471494393 / 0471494399
- Weight 0.9 lbs (0.41 kg)
- Dimensions 8.99 x 6.02 x 0.75 in (22.83 x 15.29 x 1.91 cm)
- Library of Congress subjects Service industries - Management
- Library of Congress Catalog Number 2001268260
- Dewey Decimal Code 658
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Service Management: Strategy and Leadership in Service Business
by Normann, Richard
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Service Management 3E: Strategy and Leadership in Service Business
by Normann, R.
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John Wiley & Sons, 2001. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780471494393
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Service Management 3E: Strategy and Leadership in Service Business
by Normann, R.
- Used
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Lincoln, Lincolnshire, United Kingdom
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John Wiley & Sons, 2001. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780471494393
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Service Management : Strategy and Leadership in Service Business, 3rd Edition
by Normann, Richard
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Wiley. Used - Acceptable. Used - Acceptable. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library with wear and barcode page may have been removed. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
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Service Management: Strategy and Leadership in Service Business
by Normann, R.
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John Wiley & Sons, 2000. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780471494393
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Service Management : Strategy and Leadership in Service Business
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Service Management : Strategy and Leadership in Service Business
by Normann, Richard
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Service Management: Strategy and Leadership in Service Business
by Richard Normann
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Paperback / softback. New. In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.
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Service Management: Strategy and Leadership in Service Business
by Richard Normann
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Paperback / softback. New. In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.
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Service Management : Strategy and Leadership in Service Business, 3rd Edition
by Normann, Richard
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