Stock Photo: Cover May Be Different
First, Break All the Rules: What the Worlds Greatest Managers Do Differently Hardcover - 1999 - 1st Edition
by Marcus Buckingham; Curt Coffman
Summary
The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. And, yes, they even play favorites. This amazing book explains why.
Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup's research were invariably those who excelled at turning each employee's talent into performance.
In today's tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. Buckingham and Coffman explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her -- they define the right outcomes rather than the right steps; how they motivate people -- they build on each person's unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people -- they find the right fit for each person, not the next rung on the ladder. And perhaps most important, this research -- which initially generated thousands of different survey questions on the subject of employee opinion -- finally produced the twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover.
There are vital performance and career lessons here for managers at every level, and, best of all, the book shows you how to apply them to your own situation.
Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup's research were invariably those who excelled at turning each employee's talent into performance.
In today's tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. Buckingham and Coffman explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her -- they define the right outcomes rather than the right steps; how they motivate people -- they build on each person's unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people -- they find the right fit for each person, not the next rung on the ladder. And perhaps most important, this research -- which initially generated thousands of different survey questions on the subject of employee opinion -- finally produced the twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover.
There are vital performance and career lessons here for managers at every level, and, best of all, the book shows you how to apply them to your own situation.
First line
HASH(0x14971e50)
Details
- Title First, Break All the Rules: What the Worlds Greatest Managers Do Differently
- Author Marcus Buckingham; Curt Coffman
- Binding Hardcover
- Edition number 1st
- Edition 1
- Pages 272
- Volumes 1
- Language ENG
- Publisher Simon & Schuster, New York, NY
- Date 1999
- ISBN 9780684852867 / 0684852861
- Weight 1 lbs (0.45 kg)
- Dimensions 9.6 x 6.6 x 1.2 in (24.38 x 16.76 x 3.05 cm)
- Library of Congress subjects Management, Executive ability
- Library of Congress Catalog Number 98-19452
- Dewey Decimal Code 658.409
Excerpt
Media reviews
"As the authors put it, "a great deal of the value of a company lies between the ears of its employees." The key to success is growing that value by listening to and understanding what lies in their hearts -- Mssrs. Buckingham and Coffman have found a direct way to measure and make that critical connection. At Carlson Companies, their skills are helping us become the truly caring company that will succeed in the marketplace of the future."Marilyn Carlson Nelson President and CEO, Carlson Companies
More Copies for Sale
Stock Photo: Cover May Be Different
First, Break All the Rules: What the World's Greatest Managers Do Differently
by Marcus Buckingham, Curt Coffman
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9780684852867 / 0684852861
- Quantity Available
- 1
- Seller
-
Waltham, Massachusetts, United States
- Item Price
-
$1.00$3.00 shipping to USA
Show Details
Description:
Gallup Press. Used - Good. . . All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business.
Item Price
$1.00
$3.00
shipping to USA
Stock Photo: Cover May Be Different
First, Break All the Rules: What the World's Greatest Managers Do Differently
by Marcus Buckingham, Curt Coffman
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9780684852867 / 0684852861
- Quantity Available
- 1
- Seller
-
Waltham, Massachusetts, United States
- Item Price
-
$1.00$3.00 shipping to USA
Show Details
Description:
Gallup Press. Used - Good. . {Is9781571031815
Item Price
$1.00
$3.00
shipping to USA
Stock Photo: Cover May Be Different
First, Break All the Rules: What the World's Greatest Managers Do Differently
by Marcus Buckingham, Curt Coffman
- Used
- Condition
- Used - Very Good
- ISBN 10 / ISBN 13
- 9780684852867 / 0684852861
- Quantity Available
- 1
- Seller
-
Waltham, Massachusetts, United States
- Item Price
-
$1.00$3.00 shipping to USA
Show Details
Description:
Gallup Press. Used - Very Good. . . All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofi t job training program for youth, empowering youth to take charge of their lives by taking charge of a business.
Item Price
$1.00
$3.00
shipping to USA
Stock Photo: Cover May Be Different
First, Break All the Rules: What the World's Greatest Managers Do Differently
by Marcus Buckingham,Curt Coffman
- Used
- Hardcover
- Condition
- Used - Bargain
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780684852867 / 0684852861
- Quantity Available
- 1
- Seller
-
Holland, Michigan, United States
- Item Price
-
$1.00$3.95 shipping to USA
Show Details
Description:
Gallup Press, May 1999. Hardcover . Bargain. All books on our shelves are good condition - lightly read or worn - unless otherwise indicated. The Bluestocking Bookshop provides high-quality used and new books and gift items at deep discounts. Shipping media mail. Follow on Instagram for New Arrival stories and bookseller recommendations.
Item Price
$1.00
$3.95
shipping to USA
Stock Photo: Cover May Be Different
First, Break All the Rules: What the World's Greatest Managers Do Differently
by Buckingham, Marcus
- Used
- Condition
- UsedGood
- ISBN 10 / ISBN 13
- 9780684852867 / 0684852861
- Quantity Available
- 4
- Seller
-
Imperial, Missouri, United States
- Item Price
-
$4.74FREE shipping to USA
Show Details
Description:
UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Item Price
$4.74
FREE shipping to USA
Stock Photo: Cover May Be Different
First, Break All the Rules: What the World's Greatest Managers Do Differently
by Buckingham, Marcus; Coffman, Curt
- Used
- Hardcover
- Condition
- UsedVeryGood
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780684852867 / 0684852861
- Quantity Available
- 1
- Seller
-
Springfield, Virginia, United States
- Item Price
-
$5.12FREE shipping to USA
Show Details
Description:
Gallup Press, 1999-05-04. hardcover. UsedVeryGood. 6x1x9. Very Good condition.Crisp pages. Clean cover and pages. Book shows minimal shelf wear. No highlighting/marking. Not Satisfied? Contact us to get a refund.
Item Price
$5.12
FREE shipping to USA
Stock Photo: Cover May Be Different
First, Break All the Rules: What the World's Greatest Managers Do Differently
by Buckingham, Marcus; Coffman, Curt
- Used
- Hardcover
- Condition
- UsedVeryGood
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780684852867 / 0684852861
- Quantity Available
- 1
- Seller
-
Springfield, Virginia, United States
- Item Price
-
$5.12FREE shipping to USA
Show Details
Description:
Gallup Press, 1999-05-05. hardcover. UsedVeryGood. 6x1x9. Very Good condition.Crisp pages. Clean cover and pages. Book shows minimal shelf wear. No highlighting/marking. Not Satisfied? Contact us to get a refund.
Item Price
$5.12
FREE shipping to USA
First, Break All the Rules: What the World's Greatest Managers Do Differently
by Buckingham, Marcus; Coffman, Curt
- Used
- Hardcover
- Condition
- UsedGood
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780684852867 / 0684852861
- Quantity Available
- 1
- Seller
-
Springfield, Virginia, United States
- Item Price
-
$5.12FREE shipping to USA
Show Details
Description:
Gallup Press, 1999-05-04. hardcover. UsedGood. 6x1x9. Good condition.May contain light marking/highlighting.Cover and pages may show some wear.Not Satisfied? Contact us to get a refund.
Item Price
$5.12
FREE shipping to USA
Stock Photo: Cover May Be Different
First, Break All the Rules: What the World's Greatest Managers Do Differently
by Buckingham, Marcus; Coffman, Curt
- Used
- Good
- Hardcover
- Condition
- Used - Good
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780684852867 / 0684852861
- Quantity Available
- 10
- Seller
-
Memphis, Tennessee, United States
- Item Price
-
$5.18FREE shipping to USA
Show Details
Description:
Gallup Press, 1999-05-05. Hardcover. Good. 9x6x0.
Item Price
$5.18
FREE shipping to USA
Stock Photo: Cover May Be Different
First, Break All the Rules: What the World's Greatest Managers Do Differently
by Buckingham, Marcus; Coffman, Curt
- Used
- Acceptable
- Hardcover
- Condition
- Used - Acceptable
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780684852867 / 0684852861
- Quantity Available
- 7
- Seller
-
Memphis, Tennessee, United States
- Item Price
-
$5.18FREE shipping to USA
Show Details
Description:
Gallup Press, 1999-05-05. Hardcover. Acceptable. 98x16x148.
Item Price
$5.18
FREE shipping to USA