Organizational Surveys: Tools for Assessment and Change Paperback - 1996 - 1st Edition

First line

Employee surveys can be an excellent means for conducting organizational research.

From the jacket flap

Unprecedented competitive pressures are driving companies to employ organizational surveys in ways undreamed of in past years. With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture. Award-winning researcher and consultant Allen I. Kraut has brought together many of the best practitioners in the business in this wide-ranging "report from the field" on how surveys are used in leading organizations and how these tools are likely to be used in the future. Highly experienced and well-known contributors from Allstate Insurance, Delta Consulting, Ford, IBM, the U.S. Office of Personnel Management, W.W. Burke Associates, and other top firms examine critical elements common to the survey process. All of the contributors stay focused on actual practice in real organizations. Learn about:

• Driving change with surveys
• Using 360 feedback
• Setting expectations of results
• Dealing with ethical concerns
• Facilitating feedback, action-planning, and follow-through...and much more!