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Selling to Anyone Over the Phone Softcover Paperback - 2010
by Renee Walkup; Sandra McKee
From the rear cover
As companies cut back on their field reps and face-to-face contact becomes rare, sales success increasingly means selling on the phone. Whether you're a seasoned telesales professional or a newcomer just pulled in from the field, Selling to Anyone Over the Phone is the one book that will radically improve your sales numbers, no matter what the product or how bad the economy.
This completely revised edition takes a no-excuses, hands-on approach, from generating better leads to fine-tuning your message to partnering with decision makers. And it's packed with all-new chapters on using cutting-edge technology-- such as delivering engaging presentations via webinars and teleconferencing as well as composing text messages that are appropriate and effective--and on communicating with people from diverse cultures and countries to close more deals. Updated chapters include new material on establishing ongoing trust relationships over the phone, as well as sample conversations that clearly show what works and what doesn't; valuable insider tips, such as a simple trick that guarantees your appointments won't be cancelled; lists of "freeze questions" to avoid; sidebars on a "greener way to do business"; "talk tip" features from one of the hottest sales trainers today; and much more. Don't get stuck in bad habits that prevent you from reaching your goals. Instead, let this new edition of a bestselling sales classic give you the specific tactics you need for talking (and listening) your way to success! Renee P. Walkup is a sales and sales-management consultant with over 20 years of experience. She is a nationally recognized professional public speaker, a course facilitator at the American Management Association, and the president of SalesPEAK, Inc., a sales performance company. Sandra McKee is a professional career coach, a corporate trainer, a senior professor at DeVryUniversity, and the author of five other books.Details
- Title Selling to Anyone Over the Phone Softcover
- Author Renee Walkup; Sandra McKee
- Binding Paperback
- Edition Second Edition
- Pages 224
- Volumes 1
- Language ENG
- Publisher Amacom
- Date 2010-09
- Features Bibliography, Index, Table of Contents
- ISBN 9780814414835 / 0814414834
- Weight 0.84 lbs (0.38 kg)
- Dimensions 8.9 x 6 x 0.5 in (22.61 x 15.24 x 1.27 cm)
- Library of Congress subjects Telephone selling
- Library of Congress Catalog Number 2010006636
- Dewey Decimal Code 658.872
Media reviews
Citations
- Reference and Research Bk News, 02/01/2011, Page 107
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Selling to Anyone over the Phone : Connect with Every Customer; Generate Better Leads; Close More Sales
by Sandra L. McKee; Renee P. Walkup
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