Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace Paperback - 2013

From the rear cover

"Learning about differences may be fun, but learning about cooperation is useful. And it's here that Generations at Work becomes a valuable tool."

-- Fast Company (review of the first edition)

Annoyed with your workmates and flustered with your staff? Don't understand how they think, act, and communicate--especially the twentysomethings who ask questions all the time and want confirmation that they're doing great?

All these difficult people may be nothing more than diverse demographics. Friction among Traditionalists, Boomers, Xers, and Millennials has spiked, as four distinct generations are tossed side by side, cubicle by cubicle--and nobody speaks the same language.

Generations at Work offers a refreshing way to root out the causes of workplace clashes and bridge the generational gaps. Now updated to include the Millennial newcomers to the workplace, the book serves as both a sweeping overview of generational differences and a solutions-based managerial guide to molding each group into loyal employees who work effectively with everyone, from tech-savvy, high-needs young people to conformist, hardworking seniors.

Packed with original research and eye-opening insights, you'll find explanations of what makes each generation tick, key phrases and tactics for motivating each, best practices from companies with generations-friendly cultures, in-depth interviews highlighting problems and solutions, a field guide for mentoring Millennials--and many more valuable tools for turning today's multigenerational workforce into an organizational asset.

Ron Zemke was the author of the bestselling Knock Your Socks Off series and founder of Performance Research Associates, a consultancy specializing in organizational effectiveness.

Claire Raines is a nationally recognized expert on generational issues, and the author of Connecting Generations. She lives in Tucson, Arizona.

Bob Filipczak is a social media coordinator and an experienced writer and editor. He lives in Minneapolis.