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Organizational Behavior for the Hospitality Industry
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Organizational Behavior for the Hospitality Industry Hardcover - 2008

by Florence Berger; Judi Brownell


From the publisher

Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The text is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry.

  • Covers key trends in the hospitality industry, including the quality of customer service, the use of technology, diversity, and team-based approaches to organizational behavior.
  • Hospitality industry expert cases - leaders in the hospitality industry discuss their personal experiences, providing students with valuable industry insight and expertise.
  • End-of-chapter exercises that help students actively experience various aspects of the hospitality industry.
  • PowerPoint slides for each chapter, giving instructors a lively and colorful tool to enhance their lectures
  • Details

    • Title Organizational Behavior for the Hospitality Industry
    • Author Florence Berger; Judi Brownell
    • Binding Hardcover
    • Edition INTERNATIONAL ED
    • Pages 425
    • Volumes 1
    • Language ENG
    • Publisher Pearson
    • Date April 14, 2008
    • Illustrated Yes
    • ISBN 9780132447379 / 0132447371
    • Weight 1.81 lbs (0.82 kg)
    • Dimensions 9.36 x 7.29 x 0.85 in (23.77 x 18.52 x 2.16 cm)
    • Library of Congress subjects Organizational behavior, Hospitality industry - Management
    • Library of Congress Catalog Number 2008011360
    • Dewey Decimal Code 647.940
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    Organizational Behavior for the Hospitality Industry

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    Organizational Behavior for the Hospitality Industry
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    Organizational Behavior for the Hospitality Industry

    by Florence Berger; Judi Brownell

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