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Mastering Civility: A Manifesto for the Workplace
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Mastering Civility: A Manifesto for the Workplace Hardcover - 2016

by Christine Porath


From the publisher

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Details

  • Title Mastering Civility: A Manifesto for the Workplace
  • Author Christine Porath
  • Binding Hardcover
  • Edition [ Edition: First
  • Pages 240
  • Volumes 1
  • Language ENG
  • Publisher Balance, New York, New York
  • Date 2016-12
  • ISBN 9781455568987 / 1455568988
  • Weight 0.75 lbs (0.34 kg)
  • Dimensions 8.2 x 5.6 x 1.1 in (20.83 x 14.22 x 2.79 cm)
  • Library of Congress subjects Interpersonal relations, Organizational behavior
  • Library of Congress Catalog Number 2016028809
  • Dewey Decimal Code 650.13

Media reviews

Citations

  • Library Journal, 12/01/2016, Page 104
  • Publishers Weekly, 10/17/2016, Page 0
  • Shelf Awareness, 01/13/2017, Page 0

About the author

Christine Porath is Associate Professor of Management at the McDonough School of Business at Georgetown University. Porath travels the world working with leading organizations such as Google and the International Monetary Fund to help them solve the vexing problem of incivility.
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Mastering Civility: A Manifesto for the Workplace

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Mastering Civility: A Manifesto for the Workplace
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Mastering Civility: A Manifesto for the Workplace

by Christine Porath

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Mastering Civility : A Manifesto for the Workplace

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Mastering Civility : A Manifesto for the Workplace

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Mastering Civility: A Manifesto for the Workplace
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Mastering Civility : A Manifesto for the Workplace
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by Porath, Christine

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Mastering Civility : A Manifesto for the Workplace
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by Porath, Christine

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Mastering Civility : A Manifesto for the Workplace
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Mastering Civility : A Manifesto for the Workplace

by Porath, Christine

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ISBN 10 / ISBN 13
9781455568987 / 1455568988
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