Management of Service Businesses in Japan Hardcover - 2012
by Noriyuki Imai (Editor); Yasuhiro Monden (Editor); Takami Matsuo (Editor)
From the jacket flap
Management of Service Industries in Japan showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. The book covers three fields: Part 1: Advanced Service Management in the Service industries (management of convenience store chain Seven-Eleven in Japan, the hotel industry, the sales finance business and auto sales business of Toyota, as well as the application of Toyota production system to life insurance company); Part 2: Advanced Service Management in the Public and Non-Profit Organizations (performance evaluation of local governments in Japan, BSC (balance scorecard) in local government hospitals in Japan, and cost and pricing policy of a telecommunications company); Part 3: General Concepts and Techniques Applied to the Service Management (Japanese-like "hospitality" in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry).
Details
- Title Management of Service Businesses in Japan
- Author Noriyuki Imai (Editor); Yasuhiro Monden (Editor); Takami Matsuo (Editor)
- Binding Hardcover
- Pages 208
- Volumes 1
- Language ENG
- Publisher World Scientific Publishing Company
- Date 2012-12-22
- Illustrated Yes
- ISBN 9789814374668 / 9814374660
- Weight 0.95 lbs (0.43 kg)
- Dimensions 8.9 x 6.2 x 0.8 in (22.61 x 15.75 x 2.03 cm)
- Library of Congress Catalog Number 2012035819
- Dewey Decimal Code 658.009
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Management of Service Businesses in Japan (Japanese Management and International Studies)
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Management of Service Businesses in Japan (Japanese Management and International Studies)
by Monden, Yasuhiro [Editor]; Imai, Noriyuki [Editor]; Matsuo, Takami [Editor];
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