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Service Intelligence: Improving Your Bottom Line with the Power of IT Service
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Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management Hardcover - 2011

by Sharon Taylor


Details

  • Title Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management
  • Author Sharon Taylor
  • Binding Hardcover
  • Edition INTERNATIONAL ED
  • Pages 184
  • Volumes 1
  • Language ENG
  • Publisher Prentice Hall
  • Date 2011-08
  • Illustrated Yes
  • ISBN 9780132692076 / 0132692074
  • Weight 0.9 lbs (0.41 kg)
  • Dimensions 9 x 6.1 x 0.8 in (22.86 x 15.49 x 2.03 cm)
  • Library of Congress subjects Information technology - Management, Computer service industry - Management
  • Library of Congress Catalog Number 2011023933
  • Dewey Decimal Code 004.068

About the author

Sharon Taylor, Chief Architect of ITIL V3 and Chief Examiner of ITIL qualifications, is one of the world's leading IT Service Management experts. She is now President of Aspect Group, Inc., a leading provider of ITSM services. Taylor served until recently as chair of itSMF International and spent eight years on itSMF chapter boards and itSMF committees, leading itSMF's growth and improvement. In 2008, she received itSMF UK's Paul Rappaport Award for outstanding commitment and Lifetime Achievement to IT Service Management.

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Service Intelligence : Improving Your Bottom Line with the Power of IT Service Management
Stock Photo: Cover May Be Different

Service Intelligence : Improving Your Bottom Line with the Power of IT Service Management

by Taylor, Sharon

  • Used
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ISBN 10 / ISBN 13
9780132692076 / 0132692074
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Pearson Education, Limited. Used - Good. Ships from the UK. Used book that is in clean, average condition without any missing pages.
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Service Intelligence : Improving Your Bottom Line with the Power of IT Service Management

Service Intelligence : Improving Your Bottom Line with the Power of IT Service Management

by Sharon Taylor

  • Used
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  • Hardcover
Condition
Used - Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780132692076 / 0132692074
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Prentice Hall PTR, 2011. Hardcover. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Service Intelligence : Improving Your Bottom Line with the Power of IT Service Management
Stock Photo: Cover May Be Different

Service Intelligence : Improving Your Bottom Line with the Power of IT Service Management

by Taylor, Sharon

  • Used
Condition
Used - Very Good
ISBN 10 / ISBN 13
9780132692076 / 0132692074
Quantity Available
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Dunfermline, Fife, United Kingdom
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
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Pearson Education, Limited. Used - Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Item Price
$47.11
$10.00 shipping to USA
Service Intelligence: Improving Your Bottom Line With the Power of IT Service Management
Stock Photo: Cover May Be Different

Service Intelligence: Improving Your Bottom Line With the Power of IT Service Management

by Taylor, Sharon

  • Used
  • Good
  • Hardcover
Condition
Used - Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780132692076 / 0132692074
Quantity Available
1
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This seller has earned a 5 of 5 Stars rating from Biblio customers.
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hardcover. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Item Price
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