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The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization Paperback - 2005
by Robert Spector; Patrick D. McCarthy
Summary
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
First line
Part I, "What Managers Can Do," examines the influence of the people who create, maintain, and support the corporate service culture.
Details
- Title The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization
- Author Robert Spector; Patrick D. McCarthy
- Binding Paperback
- Edition [ Edition: first
- Pages 270
- Volumes 1
- Language ENG
- Publisher John Wiley & Sons, Hoboken, New Jersey
- Date March 8, 2005
- Illustrated Yes
- ISBN 9780471702863 / 0471702862
- Weight 1.09 lbs (0.49 kg)
- Dimensions 9.24 x 7.54 x 0.61 in (23.47 x 19.15 x 1.55 cm)
- Library of Congress subjects Customer services - United States, Nordstrom (Firm) - Management
- Library of Congress Catalog Number 2004028848
- Dewey Decimal Code 658.812
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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
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The Nordstrom Way to Customer Service Excellence : A Handbook for Implementing Great Service in Your Organization
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