Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top Hardcover - 2007 - 1st Edition

From the rear cover

RESULTS THAT LAST

Business results that truly last don't come from products and services or particular employees and leaders, no matter how good they are. Products change and evolve; people come and go. What really leads to sustainable business results over time is quality leadership--not leaders, but leadership. Consistently excellent leadership is the key to long-term success and profitability. But how do you develop it?

In Results That Last, "Master of Business" Quint Studer shows you how to build an organizational culture that develops great leaders today and instills the mechanisms and the mindset that will continue to foster great leadership tomorrow. Studer presents the most effective leadership practices and shows you how to apply them across every group, department, or division, resulting in improved leadership and performance on the individual, group, and organizational levels.

The practical and proven tools and techniques Studer reveals are designed to align your goals, behaviors, and processes in a way that virtually guarantees leadership excellence, vastly improved customer relations, and organizational outcomes. The Results That Last methodology provides real, workable solutions that help you:

• Standardize the behavior and responses of leaders to ensure a consistent experience for employees and customers
• Align processes to lessen confusion and increase effectiveness
• Bring leaders in line with organizational goals and values
• Adopt and master key tactics like Rounding for Outcomes and Managing Up
• Determine what employees need and want from leadership and how to deliver it, creating better morale and increased personal accountability
• Employ an objective evaluation system that keeps leaders on track to reach organizational goals and achieve personal excellence

Results That Last helps you develop standardized leadership practices that will survive in your organization much longer than any individual leader or team. The result is better strategy, better employee and customer relations, and bigger long-term profits. With the right practices in place, your organization's success won't depend on individuals. Instead, excellence will be hardwired into your culture--giving you a sustainable, tangible advantage over the competition.

From the jacket flap

RESULTS THAT LAST

Business results that truly last don't come from products and services or particular employees and leaders, no matter how good they are. Products change and evolve; people come and go. What really leads to sustainable business results over time is quality leadership--not leaders, but leadership. Consistently excellent leadership is the key to long-term success and profitability. But how do you develop it?

In Results That Last, "Master of Business" Quint Studer shows you how to build an organizational culture that develops great leaders today and instills the mechanisms and the mindset that will continue to foster great leadership tomorrow. Studer presents the most effective leadership practices and shows you how to apply them across every group, department, or division, resulting in improved leadership and performance on the individual, group, and organizational levels.

The practical and proven tools and techniques Studer reveals are designed to align your goals, behaviors, and processes in a way that virtually guarantees leadership excellence, vastly improved customer relations, and organizational outcomes. The Results That Last methodology provides real, workable solutions that help you:

• Standardize the behavior and responses of leaders to ensure a consistent experience for employees and customers
• Align processes to lessen confusion and increase effectiveness
• Bring leaders in line with organizational goals and values
• Adopt and master key tactics like Rounding for Outcomes and Managing Up
• Determine what employees need and want from leadership and how to deliver it, creating better morale and increased personal accountability
• Employ an objective evaluation system that keeps leaders on track to reach organizational goals and achieve personal excellence

Results That Last helps you develop standardized leadership practices that will survive in your organization much longer than any individual leader or team. The result is better strategy, better employee and customer relations, and bigger long-term profits. With the right practices in place, your organization's success won't depend on individuals. Instead, excellence will be hardwired into your culture--giving you a sustainable, tangible advantage over the competition.

Media reviews

Citations

• Reference and Research Bk News, 02/01/2008, Page 101