Fabled Service P Paperback - 1997 - 1st Edition
by Sanders
Drawing upon her 19-year career with retail giant Nordstrom, Inc., renowned for best-in-the-business customer service, Betsy Sanders presents a practical, easy-to-read guide which demonstrates what really works to create legendary customer service. "Should be required reading for all who deliver service to the public".--David Glass, President & CEO, Wal-Mart. 35 illus.
First line
HASH(0x11073190)
From the rear cover
In this riveting best-seller, former Nordstrom vice president and general manager Betsy Sanders shares her secrets for making the customer feel like gold, and for achieving the kind of service that made Nordstrom a retail legend. It can help you set the same standards for your organization.
Drawing upon her nineteen-year career with retail giant Nordstrom Inc., renowned for best-in-the-business customer service, Betsy Sanders brings her unique insights to this practical, easy-to-read guide. Using real-life anecdotes and examples from a variety of sources, Sanders outlines the many ways excellent service is created and shows how how you can go about setting the standard for your particular industry. Complete with checklists and action plans, Fabled Service reveals an expert's secrets for for making customers feel like gold--which inevitably translates to increased profits.
Details
- Title Fabled Service P
- Author Sanders
- Binding Paperback
- Edition number 1st
- Edition 1
- Pages 144
- Volumes 1
- Language ENG
- Publisher John Wiley & Sons, San Francisco, California, U.S.A.
- Date 1997-08-12
- Illustrated Yes
- Features Bibliography, Illustrated, Index, Table of Contents
- ISBN 9780787909383 / 0787909386
- Weight 0.6 lbs (0.27 kg)
- Dimensions 9.93 x 7 x 0.41 in (25.22 x 17.78 x 1.04 cm)
- Library of Congress subjects Employee motivation, Customer services - Management
- Library of Congress Catalog Number 94-24361
- Dewey Decimal Code 658.812
More Copies for Sale
Fabled Service: Ordinary Acts, Extraordinary Outcomes (Warren Bennis Executive Briefing Series)
by Sanders, Betsy
- Used
- Very Good
- Paperback
- Condition
- Used - Very Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780787909383 / 0787909386
- Quantity Available
- 1
- Seller
-
GORING BY SEA, West Sussex, United Kingdom
- Item Price
-
$1.17$11.01 shipping to USA
Show Details
Fabled Service: Ordinary Acts, Extraordinary Outcomes (Warren Bennis Executive Briefing Series)
by Sanders, Betsy
- Used
- Good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780787909383 / 0787909386
- Quantity Available
- 1
- Seller
-
GORING BY SEA, West Sussex, United Kingdom
- Item Price
-
$1.17$11.01 shipping to USA
Show Details
Fabled Service, Participant Workbook: Ordinary Acts, Extraordinary Outcomes
by Sanders, Betsy
- Used
- Good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780787909383 / 0787909386
- Quantity Available
- 3
- Seller
-
Memphis, Tennessee, United States
- Item Price
-
$5.27FREE shipping to USA
Show Details
Fabled Service: Ordinary Acts, Extraordinary Outcomes
by Sanders, Betsy
- Used
- Good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780787909383 / 0787909386
- Quantity Available
- 3
- Seller
-
Kingwood, Texas, United States
- Item Price
-
$5.27FREE shipping to USA
Show Details
Fabled Service, Participant Workbook: Ordinary Acts, Extraordinary Outcomes
by Sanders, Betsy
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9780787909383 / 0787909386
- Quantity Available
- 1
- Seller
-
Frederick, Maryland, United States
- Item Price
-
$5.45$3.99 shipping to USA
Show Details
Fabled Service: Ordinary Acts, Extraordinary Outcomes
by Sanders, Betsy
- Used
- Good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780787909383 / 0787909386
- Quantity Available
- 1
- Seller
-
Springdale, Arkansas, United States
- Item Price
-
$6.08$3.95 shipping to USA
Show Details
Fabled Service : Ordinary Acts, Extraordinary Outcomes
by Betsy Sanders; Bonnie Jameson
- Used
- Very Good
- Paperback
- Condition
- Used - Very Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780787909383 / 0787909386
- Quantity Available
- 9
- Seller
-
Seattle, Washington, United States
- Item Price
-
$6.23FREE shipping to USA
Show Details
Fabled Service: Ordinary Acts, Extraordinary Outcomes
by Sanders, Betsy
- Used
- Very Good
- Paperback
- Condition
- Used - Very Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780787909383 / 0787909386
- Quantity Available
- 1
- Seller
-
Vinemont, Alabama, United States
- Item Price
-
$9.25$3.99 shipping to USA
Show Details
Fabled Service, Participant Workbook: Ordinary Acts, Extraordinary Outcomes
by Jossey-Bass
- New
- Condition
- New
- ISBN 10 / ISBN 13
- 9780787909383 / 0787909386
- Quantity Available
- 40
- Seller
-
Benton Harbor, Michigan, United States
- Item Price
-
$19.35$3.99 shipping to USA
Show Details
Fabled Service, Participant Workbook: Ordinary Acts, Extraordinary Outcomes
by Sanders, Betsy
- New
- Paperback
- first
- Condition
- New
- Edition
- 1st Edition
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780787909383 / 0787909386
- Quantity Available
- 1
- Seller
-
Windsor, Colorado, United States
- Item Price
-
$23.97$4.00 shipping to USA