Performance Management: Changing Behavior That Drives Organizational Effectiveness Hardcover - 2004

From the publisher

The "R+ Book," Fourth Edition: More than a revision -- An evolution! The definitive text on Performance Management (PM) will always be a work in progress because science is a work in progress. Performance Management offers strategies gained through ongoing research and successful PM applications in businesses and industries around the world. Since the 1989 publication of the third edition of this book, both scientists and practitioners have made continual advances in behavior-based performance enhancement. Dr. Aubrey C. Daniels and James E. Daniels now share those innovations and insights in a reorganized and expanded text. The upgraded material -- conveniently divided into the two sections of Theory and Application -- includes new chapters aimed specifically at addressing workplace performance issues: * The Science of Behavior in Business * Being a Proactive Manager * Separating Behavior from Non-Behavior * Evaluating Performance Change * Finding and Creating Reinforcers * Delivering Reinforcers Learn to: * Recognize the observable effects of positive and negative reinforcement, punishment, and penalty in the work environment. * Optimally employ positive consequences to inspire discretionary effort from any member of your organization. * Design training, verbal instruction, and other antecedents to clearly communicate required and desired workplace behaviors. * Eliminate negative evaluation processes after reading "The 10 Top Reasons Why Traditional Performance Appraisals Produce Little Value to Organizations." If you've read a previous edition of this book, here are some of the updates you can expect in this new version. Performance Management, 4th edition: * is updated in terms of research and practice over the last twenty years. * is organized into three helpful sections; Theory, Application and Implementation. * has several new chapters. The most notable are two in the Theory Section on Behavior. There are also new cha