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This Is Service Design Thinking: Basics, Tools, Cases
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This Is Service Design Thinking: Basics, Tools, Cases Paperback - 2012

by Marc Stickdorn; Jakob Schneider


Details

  • Title This Is Service Design Thinking: Basics, Tools, Cases
  • Author Marc Stickdorn; Jakob Schneider
  • Binding Paperback
  • Edition Reprint
  • Pages 384
  • Volumes 1
  • Language ENG
  • Publisher Wiley, New York, NY, U.S.A.
  • Date 2012-01
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index
  • ISBN 9781118156308 / 1118156307
  • Weight 1.95 lbs (0.88 kg)
  • Dimensions 9.1 x 7.4 x 0.8 in (23.11 x 18.80 x 2.03 cm)
  • Library of Congress subjects Customer services, Service industries
  • Library of Congress Catalog Number 2011278217
  • Dewey Decimal Code 658.812

About the author

Marc Stickdorn (Austria; http: //thisisservicedesignthinking.com; www.destinable.com) is co-founder of Destinable, a consultancy specializing in service design for tourism, and lectures around the world at business and design schools. He is a professor at the Management Center Innsbruck in Austria, where he lectures on service design and service innovation. His main areas of interest are service design and strategic marketing management particularly in a tourism context.

Jakob Schneider (Germany) is a graphic designer based in Germany.

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This Is Service Design Thinking: Basics, Tools, Cases
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This Is Service Design Thinking: Basics, Tools, Cases

by Stickdorn, Marc and Jakob Schneider

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This is Service Design Thinking: Basics, Tools, Cases
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This is Service Design Thinking: Basics, Tools, Cases

by Stickdorn, Marc

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This is Service Design Thinking: Basics, Tools, Cases
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This is Service Design Thinking: Basics, Tools, Cases

by Schneider, Jakob,Stickdorn, Marc

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This is Service Design Thinking: Basics, Tools, Cases
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This is Service Design Thinking: Basics, Tools, Cases

by Schneider, Jakob,Stickdorn, Marc

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This Is Service Design Thinking : Basics, Tools, Cases
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This Is Service Design Thinking : Basics, Tools, Cases

by Schneider, Jakob, Stickdorn, Marc

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ISBN 10 / ISBN 13
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This Is Service Design Thinking : Basics, Tools, Cases
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This Is Service Design Thinking : Basics, Tools, Cases

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This is Service Design Thinking: Basics, Tools, Cases

by Stickdorn, Marc; Schneider, Jakob

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This is Service Design Thinking: Basics, Tools, Cases
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This is Service Design Thinking: Basics, Tools, Cases

by Stickdorn, Marc

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Paperback
ISBN 10 / ISBN 13
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This is Service Design Thinking: Basics, Tools, Cases
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This is Service Design Thinking: Basics, Tools, Cases

by Stickdorn, Marc

  • Used
  • Paperback
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Used:Good
Edition
1
Binding
Paperback
ISBN 10 / ISBN 13
9781118156308 / 1118156307
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