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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service Hardcover - 2011

by The Disney Institute

Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights the key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.


Details

  • Title Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
  • Author The Disney Institute
  • Binding Hardcover
  • Edition Rev Upd
  • Pages 224
  • Volumes 1
  • Language ENG
  • Publisher Disney Editions, New York
  • Date 2011-11-08
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index
  • ISBN 9781423145844 / 1423145844
  • Weight 1 lbs (0.45 kg)
  • Dimensions 9.1 x 6.1 x 0.9 in (23.11 x 15.49 x 2.29 cm)
  • Library of Congress subjects Walt Disney World (Fla.), Amusement parks - Customer services -
  • Library of Congress Catalog Number 2011023545
  • Dewey Decimal Code 791.068

About the author

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.
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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

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by The Disney Institute; Theodore Kinni

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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

by The Disney Institute; Theodore Kinni

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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

by The Disney Institute; Theodore Kinni

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