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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust Paperback - 2009

by John Kador


From the publisher

Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occasion to apologize. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.
Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient. The willingness to apologize signals strength, character, and integrity--real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.

Details

  • Title Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
  • Author John Kador
  • Binding Paperback
  • Edition INTERNATIONAL ED
  • Pages 288
  • Volumes 1
  • Language ENG
  • Publisher Berrett-Koehler Publishers
  • Date 2009-05
  • ISBN 9781576759011 / 1576759016
  • Weight 0.77 lbs (0.35 kg)
  • Dimensions 8.44 x 5.54 x 0.76 in (21.44 x 14.07 x 1.93 cm)
  • Library of Congress subjects Business communication, Corporations - Public relations
  • Library of Congress Catalog Number 2009002120
  • Dewey Decimal Code 659.2

Media reviews

Citations

  • Reference and Research Bk News, 08/01/2009, Page 100

About the author

John Kador is an author, consultant, and speaker who believes that every word is a moral choice. His work centers on identiying and describing best practices in leadership and promoting the highest standards of personal accountability, humility, and transparency. This book, which describes the benefits that leaders accrue when they embrace apology rather than shy from it, is squarely in that tradition. His personal credo is that different is not always better, but better is always different.
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