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The Customer Rules

The Customer Rules

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The Customer Rules

by Lee Cockerell

  • Used
  • fair
  • Hardcover
  • Signed
  • first
Condition
Fair
ISBN 10
0770435602
ISBN 13
9780770435608
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
San Antonio, Texas, United States
Item Price
$10.00
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About This Item

Inscribed by the author on the title page. Stated First Edition. Dust jacket is missing. Boards have very minor wear. No stickers/residue. No writing or markings noted other than the inscription. Binding and pages are tight. A nice copy. Nonsmoking environment.

Synopsis

Lee Cockerell is the author of Creating Magic, 10 Common Sense Leadership Strategies from a Life at Disney . He is the former Executive Vice President of Operations of Walt Disney World and has held executive positions at Hilton Hotels and Marriott. During his distinguished career in the hospitality industry Cockerell earned a worldwide reputation as an expert on the customer experience. Cockerell currently travels the country addressing audiences at Fortune 100 companies;  educational institutions and non-profits; and government agencies, including the US military.

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Details

Bookseller
Dead Tree Books US (US)
Bookseller's Inventory #
Box53CustomerRules
Title
The Customer Rules
Author
Lee Cockerell
Book Condition
Used - Fair
Quantity Available
1
Binding
Hardcover
ISBN 10
0770435602
ISBN 13
9780770435608
Publisher
Crown Business
Place of Publication
New York, New York
Date Published
2013
Bookseller catalogs
Nonfiction; Business; Financial;

Terms of Sale

Dead Tree Books

30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged. For discretionary returns, we may withhold shipping costs. We ship most items through Media Mail in water-repellent mailers with cardboard added for sturdiness if needed.

About the Seller

Dead Tree Books

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2019
San Antonio, Texas

About Dead Tree Books

We are small husband and wife owned bookstore in San Antonio. Between the two of us, we have combined total of nearly 50 years in retail or other customer-facing positions. We have a shared love of books that is one of the foundations of our love for one another. Books are not just ink and paper, they are our friends!

Glossary

Some terminology that may be used in this description includes:

Tight
Used to mean that the binding of a book has not been overly loosened by frequent use.
Title Page
A page at the front of a book which may contain the title of the book, any subtitles, the authors, contributors, editors, the...
Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
First Edition
In book collecting, the first edition is the earliest published form of a book. A book may have more than one first edition in...

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