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Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

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Difficult Conversations: How to Discuss What Matters Most

by Stone, Douglas, Patton, Bruce, Heen, Sheila

  • Used
  • Paperback
Condition
Used - Acceptable
ISBN 10
0143118447
ISBN 13
9780143118442
Seller
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Eugene , Oregon, United States
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About This Item

Penguin Books. Used - Acceptable. Paperback The item is fairly worn but still readable. Signs of wear include aesthetic issues such as scratches, worn covers, damaged binding. The item may have identifying markings on it or show other signs of previous use. May have page creases, creased spine, bent cover or markings inside. Packed with care, shipped promptly.

Synopsis

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving

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Details

Bookseller
St. Vinnie's Charitable Books US (US)
Bookseller's Inventory #
P-06-4295
Title
Difficult Conversations: How to Discuss What Matters Most
Author
Stone, Douglas, Patton, Bruce, Heen, Sheila
Book Condition
Used - Acceptable
Quantity Available
1
Binding
Paperback
ISBN 10
0143118447
ISBN 13
9780143118442
Publisher
Penguin Books
Place of Publication
New York
This edition first published
2010-11

Terms of Sale

St. Vinnie's Charitable Books

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About the Seller

St. Vinnie's Charitable Books

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2020
Eugene , Oregon

About St. Vinnie's Charitable Books

St. Vincent de Paul Society of Lane County is a 501c3 charity based in Eugene Oregon. We serve at risk, homeless and low income populations in communities throughout Oregon. 100% of your purchase goes directly to help serve people in need by supporting our emergency homeless services, low income housing, or services for veterans, the elderly, and many other specialty programs helping those who need it most. We appreciate your business.

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Spine
The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....
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