Difficult Conversations: How to Discuss What Matters Most
by Patton, Bruce, Stone, Douglas, Heen, Sheila
- Used
- Condition
- Used - Good
- ISBN 10
- 0670883395
- ISBN 13
- 9780670883394
- Seller
-
Frederick, Maryland, United States
Payment Methods Accepted
About This Item
Synopsis
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving
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Details
- Bookseller
- Wonder Book (US)
- Bookseller's Inventory #
- Q06O-00220
- Title
- Difficult Conversations: How to Discuss What Matters Most
- Author
- Patton, Bruce, Stone, Douglas, Heen, Sheila
- Book Condition
- Used - Good
- Binding
- Hardback
- ISBN 10
- 0670883395
- ISBN 13
- 9780670883394
- Publisher
- Viking Adult
- Place of Publication
- New York, New York, U.s.a.
- This edition first published
- 1999-04-01
Terms of Sale
Wonder Book
RETURNS are cheerfully accepted up to 30 days. We ship out within 1-2 business days and U.S. Standard Shipments usually arrive within 6-9 business days, Priority 3-6.
About the Seller
Wonder Book
About Wonder Book
Glossary
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- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...