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Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

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Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone, Bruce Patton, Sheila Heen

  • Used
Condition
Used - Good
ISBN 10
0143118447
ISBN 13
9780143118442
Seller
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Waltham, Massachusetts, United States
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About This Item

Penguin Books. Used - Good. . . All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business.

Synopsis

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving

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Details

Bookseller
More Than Words Inc. US (US)
Bookseller's Inventory #
WAL-W-3e-01360
Title
Difficult Conversations: How to Discuss What Matters Most
Author
Douglas Stone, Bruce Patton, Sheila Heen
Book Condition
Used - Good
Binding
Paperback
ISBN 10
0143118447
ISBN 13
9780143118442
Publisher
Penguin Books
Place of Publication
New York
This edition first published
2010-11

Terms of Sale

More Than Words Inc.

30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

About the Seller

More Than Words Inc.

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2016
Waltham, Massachusetts

About More Than Words Inc.

More Than Words empowers youth who are in foster care, court-involved, homeless or out of school to take charge of their lives by taking charge of a business. MTW believes that when system-involved youth are challenged with authentic and increasing responsibilities in a business setting, and are given high expectations and a culture of support, they can and will address personal barriers to success, create concrete action plans for their lives, and become contributing members of society. More Than Words began as an online bookselling training program for youth in DCF custody in 2004 and opened its vibrant bookstore on Moody St in Waltham in 2005 and added its Starbucks coffee bar in 2008. MTW replicated its model in the South End of Boston in 2011, thereby doubling the number of youth served annually.

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