Difficult Conversations: How to Discuss What Matters Most
by Douglas Stone, Bruce Patton, Sheila Heen
- Used
- Condition
- Used - Good
- ISBN 10
- 0143118447
- ISBN 13
- 9780143118442
- Seller
-
Waltham, Massachusetts, United States
Payment Methods Accepted
About This Item
Synopsis
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving
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Details
- Bookseller
- More Than Words Inc. (US)
- Bookseller's Inventory #
- WAL-W-3e-01360
- Title
- Difficult Conversations: How to Discuss What Matters Most
- Author
- Douglas Stone, Bruce Patton, Sheila Heen
- Book Condition
- Used - Good
- Binding
- Paperback
- ISBN 10
- 0143118447
- ISBN 13
- 9780143118442
- Publisher
- Penguin Books
- Place of Publication
- New York
- This edition first published
- 2010-11
Terms of Sale
More Than Words Inc.
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.