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Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations: How to Discuss What Matters Most

by Patton, Bruce

  • Used
  • Hardcover
Condition
Used: Good
ISBN 10
0670883395
ISBN 13
9780670883394
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About This Item

Brand: Viking Adult, 1999-04-01. 3d ptg. hardcover. Used: Good.

Synopsis

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving

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Details

Bookseller
Ergodebooks US (US)
Bookseller's Inventory #
SONG0670883395
Title
Difficult Conversations: How to Discuss What Matters Most
Author
Patton, Bruce
Format/Binding
Hardcover
Book Condition
Used: Good
Quantity Available
1
Edition
3d ptg
ISBN 10
0670883395
ISBN 13
9780670883394
Publisher
Brand: Viking Adult
Place of Publication
New York, New York, U.s.a.
Date Published
1999-04-01

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Ergodebooks

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
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HOUSTON, Texas

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