Hug Your Customers
by Jack Mitchell
- New
- Paperback
- Condition
- New
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Seller
-
Uxbridge, Greater London, United Kingdom
2 Copies Available from This Seller
Payment Methods Accepted
About This Item
Synopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
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Details
- Bookseller
- Ria Christie Collections (GB)
- Bookseller's Inventory #
- ria9780141015224_inp
- Title
- Hug Your Customers
- Author
- Jack Mitchell
- Format/Binding
- Paperback / softback
- Book Condition
- New New
- Quantity Available
- 2
- Binding
- Paperback
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Publisher
- Penguin Books Ltd
- This edition first published
- March 4, 2004
Terms of Sale
Ria Christie Collections
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
About the Seller
Ria Christie Collections
About Ria Christie Collections
Glossary
Some terminology that may be used in this description includes:
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...