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Hug Your Customers: Love the Results

Hug Your Customers: Love the Results

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Hug Your Customers: Love the Results

by Jack Mitchell

  • Used
  • good
  • Paperback
Condition
Good
ISBN 10
0141015225
ISBN 13
9780141015224
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Morangis, France
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About This Item

Penguin, 2003. Paperback. Good. Slight signs of wear on the cover. Edition 2003. Ammareal gives back up to 15% of this book's net price to charity organizations.

Synopsis

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

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Details

Bookseller
AMMAREAL FR (FR)
Bookseller's Inventory #
C-423-347
Title
Hug Your Customers: Love the Results
Author
Jack Mitchell
Format/Binding
Paperback
Book Condition
Used - Good
Quantity Available
1
ISBN 10
0141015225
ISBN 13
9780141015224
Publisher
Penguin
Date Published
2003

Terms of Sale

AMMAREAL

30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

About the Seller

AMMAREAL

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2020
Morangis

About AMMAREAL

Ammareal is a professional bookseller specialized in used books. We ship worldwide. We have more than 1 million books in stock, including a large number of technical and university-level books. We give back up to 15% of the price of each book to charities, libraries and organizations fighting in favor of literacy. What we do not sell, we give ; what we do not give, we recycle.

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