Hug Your Customers: Love the Results
by Jack Mitchell
- Used
- Paperback
- Condition
- Used; Good
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Seller
-
London, Greater London, United Kingdom
3 Copies Available from This Seller
Payment Methods Accepted
About This Item
Synopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
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Details
- Bookseller
- Greener Books Ltd (GB)
- Bookseller's Inventory #
- mon0000128404
- Title
- Hug Your Customers: Love the Results
- Author
- Jack Mitchell
- Format/Binding
- Paperback
- Book Condition
- Used; Good
- Quantity Available
- 3
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Publisher
- Penguin Books Ltd
- Date Published
- 03/04/2004
Terms of Sale
Greener Books Ltd
30 day return guarantee, with full refund including shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged. Feel free to contact our customer service team on customercare@greenerbooks.co.uk if you have queries regarding your order.