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Hug Your Customers: Love the Results

Hug Your Customers: Love the Results

Hug Your Customers: Love the Results

Hug Your Customers: Love the Results

by Mitchell, Jack

  • Used
  • as new
  • Paperback
Condition
As New
ISBN 10
0141015225
ISBN 13
9780141015224
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Seattle, Washington, United States
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About This Item

Penguin Books, Limited (UK), 2004. Paperback. As New. Disclaimer:An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.

Synopsis

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

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Details

Bookseller
ThriftBooks US (US)
Bookseller's Inventory #
G0141015225I2N00
Title
Hug Your Customers: Love the Results
Author
Mitchell, Jack
Format/Binding
Paperback
Book Condition
New As New
Quantity Available
2
ISBN 10
0141015225
ISBN 13
9780141015224
Publisher
Penguin Books, Limited (UK)
Date Published
2004

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About the Seller

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Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2018
Seattle, Washington

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