Minding the Customer A View of Customer Service and Quality A Speech Delivered to SNCF on October 13, 1989
by [Stanley Marcus]
- Used
- Fine
- Condition
- Fine
- Seller
-
GRASS VALLEY, California, United States
Payment Methods Accepted
About This Item
Dallas Fort Worth: AMR Information Serv.. Fine. 1990. 19 & 21 pp.; 9" x 6"; 2 volumes, one text in English, one in French; bound in a continuous, printed blue stapled wrapper in opposition, with a common back cover. Forward by David Farmer, DeGolyer Library. Introduction by Jean-Marie Metzler, SNCF [Societe Nationale de Chemins de Fer Francais]. .
Reviews
(Log in or Create an Account first!)
Details
- Bookseller
- G. F. Wilkinson Books, member IOBA (US)
- Bookseller's Inventory #
- 1636
- Title
- Minding the Customer A View of Customer Service and Quality A Speech Delivered to SNCF on October 13, 1989
- Author
- [Stanley Marcus]
- Book Condition
- Used - Fine
- Publisher
- AMR Information Serv.
- Place of Publication
- Dallas Fort Worth
- Date Published
- 1990
- Keywords
- AMERICANA, HISTORY, BUSINESS, ECONOMICS
- Bookseller catalogs
- Americana;
- Note
- May be a multi-volume set and require additional postage.
Terms of Sale
G. F. Wilkinson Books, member IOBA
Credit card processing through Biblio. Checks with order. Libraries may be invoiced. All books guaranteed returnable if not as described. Please notify us within 5 days of receipt.
About the Seller
G. F. Wilkinson Books, member IOBA
Biblio member since 2005
GRASS VALLEY, California
About G. F. Wilkinson Books, member IOBA
Full time bookseller since 1978.I check e-mail & phone queries frequently and endeavor to respond promptly.
Glossary
Some terminology that may be used in this description includes:
- Fine
- A book in fine condition exhibits no flaws. A fine condition book closely approaches As New condition, but may lack the...