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UsedGood. The book may have minor cosmetic wear (i.e. creased spine/cover, scratches, curled corners, folded pages, minor sunburn, minor water damage, minor bent). The book may have some highlights/notes/underlined pages - Accessories such as CD, codes, toys, may not be included - Safe and Secure Mailer - No Hassle Return
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The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management Paperback - 2010
by Donna Knapp
The definitive reference for the Certified Process Design Engineer (CPDE) qualification, this resource provides detailed guidance on assessing, designing, and integrating ITSM processes. The advice and techniques in this book apply to every IT service provider and ITSM framework, standard, and maturity model.
Details
- Title The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
- Author Donna Knapp
- Binding Paperback
- Edition INTERNATIONAL ED
- Pages 248
- Volumes 1
- Language ENG
- Publisher J. Ross Publishing
- Date 2010-08
- Illustrated Yes
- Features Bibliography, Glossary, Illustrated, Index, Table of Contents
- ISBN 9781604270495 / 1604270497
- Weight 0.75 lbs (0.34 kg)
- Dimensions 8.9 x 6 x 0.6 in (22.61 x 15.24 x 1.52 cm)
-
Themes
- Aspects (Academic): Business Aspects
- Library of Congress subjects Organizational change, Information resources management
- Library of Congress Catalog Number 2010019183
- Dewey Decimal Code 004.068
Media reviews
Citations
- Scitech Book News, 12/01/2010, Page 6
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The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
by Add Knapp, Donna
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Stock Photo: Cover May Be Different
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
by Donna Knapp
- Used
- Paperback
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- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781604270495 / 1604270497
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J. Ross Publishing, Inc, 2010-08-10. Paperback. Used: Good.
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The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
by Donna Knapp
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Paperback / softback. New. Provides detailed guidance on assessing, designing, measuring, and integrating IT service management (ITSM) processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
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The Itsm Process Design Guide: Developing, Reengineering, and Improving It Service Management
by Knapp, Donna
- New
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- Paperback
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- 9781604270495 / 1604270497
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J Ross Pub, 2010. Paperback. New. 248 pages. 8.90x5.90x0.80 inches.
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